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Ian Lee Ian Lee

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Latest MB-230 Exam Pdf | Valid Exam MB-230 Blueprint

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Microsoft MB-230 Exam is a challenging exam that requires preparation and dedication. Candidates can prepare for the exam by taking the official Microsoft training course, which covers all the exam topics in detail. Additionally, candidates can use study materials such as practice exams and study guides to help them prepare for the exam. Passing MB-230 Exam can open up new career opportunities and demonstrate to employers that the candidate has the necessary skills and knowledge required to work as a functional consultant in the customer service domain.

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Valid Exam Microsoft MB-230 Blueprint | MB-230 Accurate Prep Material

Success in the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) certification exam helps people update their skills. Many aspirants don't find updated Microsoft MB-230 practice test questions and fail the final test. This failure in the Microsoft MB-230 Exam leads to a loss of money and time. If you are also planning to attempt the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) exam and are confused about where to prepare yourself for it then you are at the right place.

Microsoft MB-230 Certification Exam is an excellent opportunity for individuals who are interested in pursuing a career in customer service functional consulting using Microsoft Dynamics 365. Microsoft Dynamics 365 Customer Service Functional Consultant certification exam tests the candidate's skills and knowledge in customer service processes, tools, and features, and demonstrates their proficiency in using Dynamics 365 to improve customer service operations. Microsoft Dynamics 365 Customer Service Functional Consultant certification is highly valued by employers and opens up new career opportunities for individuals seeking to advance their careers in customer service management.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q33-Q38):

NEW QUESTION # 33
You need to enable relevance search for the custom entity.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Add Quick Find to the case form.
B. Enable Relevance Search in System Settings.
C. Add custom entities to Configure Relevance Search in Customizations and Entities.
D. Add Knowledge Base Search control to the forms case.

Answer: C

Explanation:
Reference:
https://carldesouza.com/how-to-use-relevance-search-in-dynamics-365/

NEW QUESTION # 34
You are a Dynamics 365 for Customer Service administrator. You enable full-text, relevance, and category search.
You need to use the knowledge base search control to locate knowledge base articles that contain each of the following words anywhere in an article, regardless of which product an article refers to:
Elevator
Motor
Sizing
How should you configure the search? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/relevance-search-results

NEW QUESTION # 35
You are customizing an Omnichannel for Customer Service implementation.
Customers take a pre-chat survey on a chat widget on the portal. Customers are required to accept the portal's privacy policy before they can take the survey.
A call center manager wants to auto pick account or contact information for customer service agents based on the survey.
You need to configure the pre-chat survey question field to meet the requirements.
Which option should you select for each pre-chat survey question field? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 36
A company uses Dynamics 365 Customer Service.
A user is configuring loT devices to record specific types of information, such as temperature, humidity, and air flow. Several types of devices require configuration for pre-set commands and ease of administration.
You need to configure the devices to generate the correct recordings.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation

NEW QUESTION # 37
You are working as a functional consultant for Dynamics 365 Customer Service. No changes have been made to security roles.
You need to ensure that customer service representatives can process cases that have service-level agreements (SLAs) and entitlements. You must grant only the minimum privileges required.
How should you configure security? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements

NEW QUESTION # 38
......

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P.S. Free 2025 Microsoft MB-230 dumps are available on Google Drive shared by DumpsFree: https://drive.google.com/open?id=1sig4FSS2EJjhfgZEisaOfMy_N2xApCXN

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Ian Lee Ian Lee

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